Technical Support
The BaseALT Technical Support team, together with its partners, provides prompt, high-quality support to help resolve customer issues throughout the deployment and operation of the ALT operating system family.
Technical Support During ALT Platform Operation
Customers have access to three levels of technical support: Basic, Standard, and Extended. The scope of services, request submission methods, and response times for each level are defined in the Technical Support Policy.
The ALT Platform is a technology suite designed for building both system-level and application software, as well as for generating software distributions.
Basic Support Certificate
Issued free of charge for one year with every new product license (excluding licenses provided under promotional or special-offer programs).
Standard and Extended Support Certificates
Available for purchase either with a new product license or at any time during the product’s lifecycle.
Technical Support During Product Testing and Evaluation
During OS evaluation, you can request technical support by submitting a query through the form on our website.
To test ALT OS, including the ALT Domain software suite, simply download and install the distribution without signing a license agreement.
Product Support
Includes regular security updates and bug fixes for ALT OS distributions.
The standard support period is three years from the product’s release date, unless otherwise specified in the supply agreement.
Updates are provided free of charge to all users throughout the product’s lifecycle.
